Verified AEO Benchmark • saas

freshworks.com AEO Report

freshworks.com achieved an Answer Engine Optimization (AEO) composite score of 64/100 (Grade C) when evaluated for AI crawler permissions, JSON-LD knowledge graph disambiguation, and 40–60 word direct answer extractability across ChatGPT Search, Perplexity AI, and Anthropic Claude.

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AEO Score
64
out of 100
Grade
C
4-Pillar Diagnostic Breakdown

Technical Score Breakdown for freshworks.com

AI Crawler Access 25% Weight
60/100

AI bot access restricted or missing /llms.txt

Schema AST Graph 30% Weight
80/100

Entity knowledge graph alignment inspected

Direct Answers 25% Weight
20/100

Direct answer formatting needs 40-60 word optimization

Semantic Outline 20% Weight
100/100

Evaluated H1-H3 heading hierarchy and HTML token signal-to-noise ratio.

Technical Root-Cause Analysis

Detected AI Visibility Blockers on freshworks.com (3)

Jump to Free Copy-Paste Fixes ↓
HIGH AI Crawler & /llms.txt Access

Missing /llms.txt Manifest or Explicit AI Crawler Rules on freshworks.com

AI search bots (OAI-SearchBot, GPTBot, PerplexityBot, ClaudeBot) lack an explicit /llms.txt machine-readable index or Content-Signal allow rules on freshworks.com (60/100).

Recommended Fix: Publish /llms.txt at the root of freshworks.com and add explicit User-agent allow directives in /robots.txt.
HIGH JSON-LD Schema AST Graph

Incomplete Linked @graph JSON-LD & Wikidata Disambiguation (80/100)

freshworks.com is missing a unified @graph connecting Organization, WebSite, SoftwareApplication/Service, and FAQPage with verified sameAs entity links.

Recommended Fix: Inject a linked @graph JSON-LD block in <head> with @id references and Wikidata/official profile sameAs URLs.
HIGH Direct Answer Extractability

Low 40–60 Word Direct Answer Block Density (20/100)

Answer engines (ChatGPT Search, Perplexity, Google AI Overviews) prioritize self-contained 40–60 word factual definitions immediately beneath H2/H3 question headings.

Recommended Fix: Add 5 buyer-intent FAQ blocks with 40–60 word direct answers and matching FAQPage JSON-LD schema.
Free Instant Baseline Fixes • $0 Forever

Copy-Paste Baseline AEO Files for freshworks.com

Deploy these 3 foundational files immediately at the root of freshworks.com to unblock AI search crawlers and establish your baseline Knowledge Graph.

Re-Verify freshworks.com Live →
1. /robots.txt AI Allowlist

Explicitly permits OAI-SearchBot, GPTBot, PerplexityBot, ClaudeBot, and Google-Extended.

Content-Signal: ai-train=yes, search=yes, ai-input=yes

User-agent: *
Content-Signal: ai-train=yes, search=yes, ai-input=yes
Allow: /

User-agent: OAI-SearchBot
Allow: /

User-agent: GPTBot
Allow: /

User-agent: ChatGPT-User
Allow: /

User-agent: PerplexityBot
Allow: /

User-agent: ClaudeBot
Allow: /

User-agent: Google-Extended
Allow: /

User-agent: Applebot-Extended
Allow: /

Sitemap: https://freshworks.com/sitemap.xml
2. /llms.txt Root Index

Baseline machine-readable index at https://freshworks.com/llms.txt for LLM answer engines.

# Freshworks (freshworks.com)

> Official machine-readable AI search & RAG index for https://freshworks.com

- **Canonical Website**: https://freshworks.com
- **Category**: SAAS
- **Full Technical Corpus**: https://freshworks.com/llms-full.txt
- **Sitemap**: https://freshworks.com/sitemap.xml
3. Baseline @graph JSON-LD

Paste inside <script type="application/ld+json"> in your homepage <head>.

{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Organization",
      "@id": "https://freshworks.com/#organization",
      "name": "Freshworks",
      "url": "https://freshworks.com"
    },
    {
      "@type": "WebSite",
      "@id": "https://freshworks.com/#website",
      "url": "https://freshworks.com",
      "name": "Freshworks",
      "publisher": {
        "@id": "https://freshworks.com/#organization"
      }
    }
  ]
}
Ready-to-Deploy Remediation Kit for freshworks.com

Lift freshworks.com from 64/100 to 98/100 (Grade A+) in 5 Minutes

Primary bottleneck detected: 40-60 Word Direct Answer Extractability. Unlock all 4 pre-built files below or forward the handoff brief to your developer.

Included in Your $2 freshworks.com Fix Kit Instant Download • No Subscription
  • 1. AI-Synthesized /llms-full.txt & /llms.txt Corpus: Synthesized from freshworks.com subpages with extracted pricing & product specs ready for RAG ingestion.
  • 2. Unified @graph JSON-LD (freshworks.com): Linked Organization, SoftwareApplication (Pricing Offer) & verified sameAs authority profiles.
  • 3. Cloudflare WAF GPTBot Skip Rule & /robots.txt: Eliminates silent HTTP 403 firewall blocks against ChatGPT Search, PerplexityBot, and ClaudeBot.
  • 4. Competitor Outrank HTML Block & 1-Click AI Prompt: Copy-paste prompt for Cursor, Claude, WordPress, Shopify, or Webflow.
// Preview: Generated JSON-LD @graph for freshworks.com
{"@context": "https://schema.org", "@graph": [
{"@type": "Organization", "@id": "https://freshworks.com/#organization", "url": "https://freshworks.com", ...},
// + /llms-full.txt, 5 Custom FAQs & Competitor Comparison unlocked after $2 checkout
]}
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